CoronaVirus/COVID-19 policy updates

effective 03.23.20

Valued customers,

To ensure the health and safety of our customers and employees, we are asking for your help to implement the following changes. We appreciate your help in this matter.

Retail Yard:

  • Maintain an adequate social distance of 10 ft between yourself, our staff, and other Highway Fuel customers.
  • Receipts will not be provided unless specifically requested. At the time of purchase, you may request a copy be emailed to you.
  • Pellets will be loaded by Highway Fuel staff. Please remain in your vehicle.
  • Five-gallon buckets of product must be filled by the customer.
  • Our Sales Office will be closed to walk-in customers while the Governor’s Order 20-12 is in effect. Our Retail Yard is open for materials to be picked up. You may pre-order online at highwayfuel.com/online-pre-order/. You may also reach us by calling 503-363-6444

Home and Commercial Deliveries:

  • Maintain an adequate social distance of 10 ft between yourself and our staff
  • Payments should be made at the time your order is placed.
  • Drivers will not be exchanging paperwork. A copy of your sales order may be requested by emailing accounting@highwayfuel.com.

Vendors:

  • Maintain an adequate social distance of 10 ft between yourself and our staff
  • Please email/fax delivery tickets to accounting@highwayfuel.com / 503-363-0709.

Thank you,

Noah Jones – General Manager
Highway Fuel
info@highwayfuel.com

“Practice social distancing by avoiding large gatherings and maintaining distance (approximately 6 feet or 2 meters) from others when possible.”
CDC.gov

“We should do everything we possibly can do. When you think you’re maybe overreacting, you probably are not acting as forcefully as you should.”

Dr. Anthony Fauci
Director of NIAID

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